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Hatch Chile Store FAQ

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 20px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 15.3px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3825px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We offer a variety of vegan and vegetarian products.</p><p style="box-sizing: border-box; margin: 0px 0px 20px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 15.3px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3825px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our Vegan products:</p><ul style="box-sizing: border-box; margin: revert; padding: revert; text-rendering: optimizelegibility; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 15.3px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3825px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; margin-bottom: 0.25em; list-style: inherit; font-size: inherit !important;">All roasted and fresh chile</li><li style="box-sizing: border-box; margin-bottom: 0.25em; list-style: inherit; font-size: inherit !important;">All sauces &amp; salsas (except those noted below)</li><li style="box-sizing: border-box; margin-bottom: 0.25em; list-style: inherit; font-size: inherit !important;">All ristras</li><li style="box-sizing: border-box; margin-bottom: 0.25em; list-style: inherit; font-size: inherit !important;">Spiced pecans and pistachios</li><li style="box-sizing: border-box; margin-bottom: 0.25em; list-style: inherit; font-size: inherit !important;">Hatch Hot Honey</li></ul><p style="box-sizing: border-box; margin: 0px 0px 20px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 15.3px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3825px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All of our products are vegetarian, except for the following:</p><ul style="box-sizing: border-box; margin: revert; padding: revert; text-rendering: optimizelegibility; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 15.3px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3825px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; margin-bottom: 0.25em; list-style: inherit; font-size: inherit !important;">Red Chile Pork Tamales</li><li style="box-sizing: border-box; margin-bottom: 0.25em; list-style: inherit; font-size: inherit !important;">Green Chile Chicken Tamales</li><li style="box-sizing: border-box; margin-bottom: 0.25em; list-style: inherit; font-size: inherit !important;">Green Chile Cheese &amp; Chicken Chimichangas</li><li style="box-sizing: border-box; margin-bottom: 0.25em; list-style: inherit; font-size: inherit !important;">Green Chile Cheese &amp; Beef Chimichangas</li><li style="box-sizing: border-box; margin-bottom: 0.25em; list-style: inherit; font-size: inherit !important;">Salsa Roja</li><li id="isPasted" style="box-sizing: border-box; margin-bottom: 0.25em; list-style: inherit; font-size: inherit !important;">Salsa Verde</li><li id="isPasted" style="box-sizing: border-box; margin-bottom: 0.25em; list-style: inherit; font-size: inherit !important;">Cocktail Sauce</li><li id="isPasted" style="box-sizing: border-box; margin-bottom: 0.25em; list-style: inherit; font-size: inherit !important;">Sweet &amp; Spicy Hatch Red Chile BBQ Sauce</li></ul>

We offer a variety of vegan and vegetarian products. Our Vegan products:. All of our products are vegetarian, except for the following:

Do you have vegetarian and vegan products?

Nutrition and Ingredients

How do I change my shipping address?

Can I track my order?

My tracking link says "delivered", but it actually isn't

Can I cancel my order?

Can I edit/change my order after it's been placed?

My order arrived and it's the wrong product

My order is a gift

My Order

Can I ship chile to my PO box?

When will my order be shipped?

I live a long way from New Mexico, can you ship to me?

My order arrived in rough shape or damaged. What do I do?

My tracking information says "canceled by sender"

Why are my frozen items coming from New Jersey/California?

Shipping

Fresh Chile

Roasted Hatch Green Chile

Rellenos, Tamales, Chimichangas & Bacon

Quantities and Packaging

When is the Hatch chile season?

When is the Hatch chile festival?

Why is Hatch chile hot?

What are scoville units?

Do you have a recipe book?

What is the anatomy of a chile pod?

How do I make chile powder?

Do you sell seeds?

Why is there a warning on my chile powder?

General Info About Hatch Chile

Joe Parker/Machete

Mild

Big Jim/ Charger

Medium

G76/Sandia

Lumbre

Extra hot

Varieties of Hatch Chile

Return Policy

What if my chile is too hot?

Returns

What is a Ristra?

What is a ristra treatment?

Ristras

How does the rewards program work?

Chile Points

How do I cook the rellenos?

How do I cook the tamales?

How do I cook the chimichangas?

How long do open bags of roasted chile last?

Frozen Products

Are your products gluten free?

I have a nut allergy. What should I know?

I can't find an ingredient list on one of your products, what do I do?

I have a concern about something else and want to know more

Do you have vegetarian and vegan products?Updated 4 months ago