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Hatch Chile Store FAQ

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 20px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 15.3px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3825px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Here are some important date ranges that will help you understand the flow of Hatch Chile season!<p style="box-sizing: border-box; margin: 0px 0px 20px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 15.3px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3825px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Beginning of July: Harvesting typically starts the first week or two of July, but we often only have certain varieties each week, and are only able to pick limited quantities till early August.<p style="box-sizing: border-box; margin: 0px 0px 20px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 15.3px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3825px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">August to late-October: Chile season is here! We are harvesting, roasting, peeling, chopping, packaging, and shipping chile! Get your order in while you can.<p style="box-sizing: border-box; margin: 0px 0px 20px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 15.3px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3825px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Late September-Late October: Red season is here, we are harvesting and shipping our fresh red orders!<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 20px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 15.3px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3825px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">November-June: Pre-Order your chile, check for special deals and discounts during the pre-order season.<p style="box-sizing: border-box; margin: 0px 0px 20px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 15.3px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3825px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">*Weather can affect the dates mentioned above.

Here are some important date ranges that will help you understand the flow of Hatch Chile season!. Beginning of July: Harvesting typically starts the first week or two of July, but we often only have certain varieties each week, and are only able to

When is the Hatch chile season?

General Info About Hatch Chile

How do I change my shipping address?

Can I track my order?

My tracking link says "delivered", but it actually isn't

Can I cancel my order?

Can I edit/change my order after it's been placed?

My order arrived and it's the wrong product

My order is a gift

My Order

Can I ship chile to my PO box?

When will my order be shipped?

I live a long way from New Mexico, can you ship to me?

My order arrived in rough shape or damaged. What do I do?

My tracking information says "canceled by sender"

Why are my frozen items coming from New Jersey/California?

Shipping

Fresh Chile

Roasted Hatch Green Chile

Rellenos, Tamales, Chimichangas & Bacon

Quantities and Packaging

When is the Hatch chile festival?

Why is Hatch chile hot?

What are scoville units?

Do you have a recipe book?

What is the anatomy of a chile pod?

How do I make chile powder?

Do you sell seeds?

Why is there a warning on my chile powder?

Joe Parker/Machete

Mild

Big Jim/ Charger

Medium

G76/Sandia

Lumbre

Extra hot

Varieties of Hatch Chile

Return Policy

What if my chile is too hot?

Returns

What is a Ristra?

What is a ristra treatment?

Ristras

How does the rewards program work?

Chile Points

How do I cook the rellenos?

How do I cook the tamales?

How do I cook the chimichangas?

How long do open bags of roasted chile last?

Frozen Products

Do you have vegetarian and vegan products?

Are your products gluten free?

I have a nut allergy. What should I know?

I can't find an ingredient list on one of your products, what do I do?

I have a concern about something else and want to know more

Nutrition and Ingredients

How quickly can I expect a response?

When is the Hatch chile season?Updated 4 months ago