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Hatch Chile Store FAQ

<p><span id="isPasted" style="color: rgb(109, 109, 109); font-family: Muli, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3825px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Well, chile derives its heat from the amount of capsaicin present in a given pod. Capsaicin is a chemical compound that is insoluble in water, tasteless, and odorless, and produces a sensation of burning in tissue with which it comes into contact. &#xA0;It is found in chile peppers in the veins.</span> </p>

Well, chile derives its heat from the amount of capsaicin present in a given pod. Capsaicin is a chemical compound that is insoluble in water, tasteless, and odorless, and produces a sensation of burning in tissue with which it comes into contact.  I

Why is Hatch chile hot?

General Info About Hatch Chile

How do I change my shipping address?

Can I track my order?

My tracking link says "delivered", but it actually isn't

Can I cancel my order?

Can I edit/change my order after it's been placed?

My order arrived and it's the wrong product

My order is a gift

My Order

Can I ship chile to my PO box?

When will my order be shipped?

I live a long way from New Mexico, can you ship to me?

My order arrived in rough shape or damaged. What do I do?

My tracking information says "canceled by sender"

Why are my frozen items coming from New Jersey/California?

Shipping

Fresh Chile

Roasted Hatch Green Chile

Rellenos, Tamales, Chimichangas & Bacon

Quantities and Packaging

When is the Hatch chile season?

When is the Hatch chile festival?

What are scoville units?

Do you have a recipe book?

What is the anatomy of a chile pod?

How do I make chile powder?

Do you sell seeds?

Why is there a warning on my chile powder?

Joe Parker/Machete

Mild

Big Jim/ Charger

Medium

G76/Sandia

Lumbre

Extra hot

Varieties of Hatch Chile

Return Policy

What if my chile is too hot?

Returns

What is a Ristra?

What is a ristra treatment?

Ristras

How does the rewards program work?

Chile Points

How do I cook the rellenos?

How do I cook the tamales?

How do I cook the chimichangas?

How long do open bags of roasted chile last?

Frozen Products

Do you have vegetarian and vegan products?

Are your products gluten free?

I have a nut allergy. What should I know?

I can't find an ingredient list on one of your products, what do I do?

I have a concern about something else and want to know more

Nutrition and Ingredients

How quickly can I expect a response?

Why is Hatch chile hot?Updated 3 years ago