For food safety, we do not accept returns. If you have any concerns or issues with your order, please reach out to us by phone or email. We are happy to help in any way we can!

For food safety, we do not accept returns. If you have any concerns or issues with your order, please reach out to us by phone or email. We are happy to help in any way we can!

Return Policy

If you have or are concerned a heat level is too hot for you, there are a few things to do about it!. If you are concerned about trying a new heat level:. We always recommend you try the less hot variety if you are on the fence between two heat level

If you have or are concerned a heat level is too hot for you, there are a few things to do about it!If you are concerned about trying a new heat level:We always recommend you try the less hot variety if you are on the fence between two heat levels. You can always add heat to a dish or recipe, but it is more difficult to take it away. If you have a product too hot to eat, you might end up throwing it away, so the better value is to try the lower heat to be safe.If you already have your chile and it is too hot:We are sorry to hear your chile is too hot for you. We encourage you to try another bag to ensure you haven&apos;t just happened upon an atypically hot bag, which happens as some varieties can vary in heat level from pod to pod.It is actually a myth that the seeds are what carry the heat. The veins on the inside of the meat are what contain the punch of the pod. If you can cut out those veins on the whole pod, you might see some success.Another means of lowering the heat is to dilute the chile. We know how unfortunate it is to dilute chile flavor, but pairing the chile with products that silence the heat is a great way to still use chile that is too hot. Using the chile in a recipe is a great way to use hot chile, as the other ingredients help spread the heat around and can even lessen or negate the heat level.&#xA0;Great foods to counteract heat are any dairy products, acidic fluids, or grains.

What if my chile is too hot?

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Hatch Chile Store FAQ

Returns

How do I change my shipping address?

Can I track my order?

My tracking link says "delivered", but it actually isn't

Can I cancel my order?

Can I edit/change my order after it's been placed?

My order arrived and it's the wrong product

My order is a gift

My Order

Can I ship chile to my PO box?

When will my order be shipped?

I live a long way from New Mexico, can you ship to me?

My order arrived in rough shape or damaged. What do I do?

My tracking information says "canceled by sender"

Why are my frozen items coming from New Jersey/California?

Shipping

Fresh Chile

Roasted Hatch Green Chile

Rellenos, Tamales, Chimichangas & Bacon

Quantities and Packaging

When is the Hatch chile season?

When is the Hatch chile festival?

Why is Hatch chile hot?

What are scoville units?

Do you have a recipe book?

What is the anatomy of a chile pod?

How do I make chile powder?

Do you sell seeds?

Why is there a warning on my chile powder?

General Info About Hatch Chile

Joe Parker/Machete

Mild

Big Jim/ Charger

Medium

G76/Sandia

Lumbre

Extra hot

Varieties of Hatch Chile

What is a Ristra?

What is a ristra treatment?

Ristras

How does the rewards program work?

Chile Points

How do I cook the rellenos?

How do I cook the tamales?

How do I cook the chimichangas?

How long do open bags of roasted chile last?

Frozen Products

Do you have vegetarian and vegan products?

Are your products gluten free?

I have a nut allergy. What should I know?

I can't find an ingredient list on one of your products, what do I do?

I have a concern about something else and want to know more

Nutrition and Ingredients