Can I cancel my order?Updated 7 months ago

You can cancel your order at any point before it begins fulfillment. Orders can begin this process quickly, so we recommend you reach out as soon as possible when you realize you need to cancel your order. Please keep in mind we need at least 2 business days' notice to cancel a frozen order.

Simply reach out to our customer service team by email or phone. Please have your order number (Hatc-######) ready so we can find your order.

When one of our agents cancels your order, you will be refunded through the card you used at purchase. Your refund usually appears fairly quickly, but can take 1-3 business days to process.

Email: [email protected]

Phone: 575.635.4680