To change your order's shipping address, all you need to do is reach out to our customer service team by email or phone. Have your order number (Hatc-######) ready with your new address. Please be aware that we cannot change the address of an order o
You will receive an email notification with tracking information when your order ships. If your order of fresh or frozen chile is delayed, or you never received a tracking number, please reach out to us at [email protected]!
We know this can be frustrating, but don't worry! There are a few explanations here. UPS can leave packages in some weird places. Please look around your property to ensure it is not left in some random spot. Most of the time when a package is marked
You can cancel your order at any point before it begins fulfillment. Orders can begin this process quickly, so we recommend you reach out as soon as possible when you realize you need to cancel your order. Please keep in mind we need at least 2 busin
We can absolutely change your order, but it might look a little funky. In most cases, it is easiest for us to cancel your current order and place a new one with your requested changes. If you are adding products, we will need your payment information
Oh no! We are so sorry that we had an issue. We do our best, but we still make mistakes. All you have to do is email us with pictures of what you received and we will set up a reshipment for the right products. Reach out to us if you have any questio
We know many of our customers find our products to be wonderful gifts and love sharing them with their family and friends. We do not offer any gift-wrapping or denotation of gifting, due to the nature of fresh and frozen products. We hope to be able