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Hatch Chile Store FAQ

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 20px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 15.3px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3825px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We apologize profusely. Customer satisfaction is our number one priority and we hate it when our wonderful chile arrives in less-than-stellar condition!</p><p style="box-sizing: border-box; margin: 0px 0px 20px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 15.3px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3825px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please send an email to <a href="mailto:support@hatch-green-chile.com" style="box-sizing: border-box; color: rgb(65, 178, 236); text-decoration: none; background: transparent;">support@hatch-green-chile.com</a> with your order number and photos of the damage. Photos really help us assess what went wrong and monitor for recurring issues. Most of the time mishandling in transit is to blame so hopefully UPS will do better the second time around!</p>

We apologize profusely. Customer satisfaction is our number one priority and we hate it when our wonderful chile arrives in less-than-stellar condition!. Please send an email to support@hatch-green-chile.com with your order number and photos of the d

My order arrived in rough shape or damaged. What do I do?

Shipping

How do I change my shipping address?

Can I track my order?

My tracking link says "delivered", but it actually isn't

Can I cancel my order?

Can I edit/change my order after it's been placed?

My order arrived and it's the wrong product

My order is a gift

My Order

Can I ship chile to my PO box?

When will my order be shipped?

I live a long way from New Mexico, can you ship to me?

My tracking information says "canceled by sender"

Why are my frozen items coming from New Jersey/California?

Fresh Chile

Roasted Hatch Green Chile

Rellenos, Tamales, Chimichangas & Bacon

Quantities and Packaging

When is the Hatch chile season?

When is the Hatch chile festival?

Why is Hatch chile hot?

What are scoville units?

Do you have a recipe book?

What is the anatomy of a chile pod?

How do I make chile powder?

Do you sell seeds?

Why is there a warning on my chile powder?

General Info About Hatch Chile

Joe Parker/Machete

Mild

Big Jim/ Charger

Medium

G76/Sandia

Lumbre

Extra hot

Varieties of Hatch Chile

Return Policy

What if my chile is too hot?

Returns

What is a Ristra?

What is a ristra treatment?

Ristras

How does the rewards program work?

Chile Points

How do I cook the rellenos?

How do I cook the tamales?

How do I cook the chimichangas?

How long do open bags of roasted chile last?

Frozen Products

Do you have vegetarian and vegan products?

Are your products gluten free?

I have a nut allergy. What should I know?

I can't find an ingredient list on one of your products, what do I do?

I have a concern about something else and want to know more

Nutrition and Ingredients

How quickly can I expect a response?

My order arrived in rough shape or damaged. What do I do?Updated a year ago