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Hatch Chile Store FAQ logo

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Shipping

Can I ship chile to my PO box?

Because we ship our boxes using UPS, they are unable to deliver fresh or frozen items to PO Boxes. If you are purchasing non-perishable items (sauces, salsas, powders, etc.) and you opt for UPS SurePost, you may use a PO Box as your shipping address.

When will my order be shipped?

The answer is... it depends!. If you Pre-Ordered Fresh Chile During the Off-Season:. Your Fresh Green Chile order will ship as soon as we start picking the variety of chile you ordered, usually starting in July. We'll be sure to update you as the sea

I live a long way from New Mexico, can you ship to me?

We can ship anywhere that UPS can deliver quickly enough to prevent spoilage. That includes all of the United States!. International orders require special attention and additional shipping/handling/customs fees will apply. If you're ordering from so

My order arrived in rough shape or damaged. What do I do?

We apologize profusely. Customer satisfaction is our number one priority and we hate it when our wonderful chile arrives in less-than-stellar condition!. Please send an email to [email protected] with your order number and photos of the d

My tracking information says "canceled by sender"

We are so sorry for the confusion! Your order is not canceled. Our warehouse erroneously printed a label for your order. They were not able to fulfill your order on that day and will get to it in the next few business days. You will receive an email

Why are my frozen items coming from New Jersey/California?

To ship all over the United States as quickly and affordably as possible, we use distribution centers in Edison, New Jersey, and Patterson, California. All of our chile is grown, roasted, and packaged in Hatch, NM. Our tamales, rellenos, chimichangas