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Hatch Chile Store FAQ

<p data-offset-key="2pvl2-0-0" id="isPasted" style="box-sizing: border-box; margin: 0px 0px 20px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 15.3px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3825px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; -webkit-font-smoothing: antialiased; position: relative; direction: ltr;">We are so sorry for the confusion! Your order is not canceled. Our warehouse erroneously printed a label for your order. They were not able to fulfill your order on that day and will get to it in the next few business days.<p data-offset-key="2pvl2-0-0" style="box-sizing: border-box; margin: 0px 0px 20px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 15.3px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3825px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; -webkit-font-smoothing: antialiased; position: relative; direction: ltr;"> <p data-offset-key="591du-0-0" style="box-sizing: border-box; margin: 0px 0px 20px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 15.3px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.3825px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; -webkit-font-smoothing: antialiased; position: relative; direction: ltr;">You will receive an email with a new tracking number.&#xA0;As always, please let us know via email if you have any questions or concerns. We would be happy to help.

We are so sorry for the confusion! Your order is not canceled. Our warehouse erroneously printed a label for your order. They were not able to fulfill your order on that day and will get to it in the next few business days. You will receive an email

My tracking information says "canceled by sender"

Shipping

How do I change my shipping address?

Can I track my order?

My tracking link says "delivered", but it actually isn't

Can I cancel my order?

Can I edit/change my order after it's been placed?

My order arrived and it's the wrong product

My order is a gift

My Order

Can I ship chile to my PO box?

When will my order be shipped?

I live a long way from New Mexico, can you ship to me?

My order arrived in rough shape or damaged. What do I do?

Why are my frozen items coming from New Jersey/California?

Fresh Chile

Roasted Hatch Green Chile

Rellenos, Tamales, Chimichangas & Bacon

Quantities and Packaging

When is the Hatch chile season?

When is the Hatch chile festival?

Why is Hatch chile hot?

What are scoville units?

Do you have a recipe book?

What is the anatomy of a chile pod?

How do I make chile powder?

Do you sell seeds?

Why is there a warning on my chile powder?

General Info About Hatch Chile

Joe Parker/Machete

Mild

Big Jim/ Charger

Medium

G76/Sandia

Lumbre

Extra hot

Varieties of Hatch Chile

Return Policy

What if my chile is too hot?

Returns

What is a Ristra?

What is a ristra treatment?

Ristras

How does the rewards program work?

Chile Points

How do I cook the rellenos?

How do I cook the tamales?

How do I cook the chimichangas?

How long do open bags of roasted chile last?

Frozen Products

Do you have vegetarian and vegan products?

Are your products gluten free?

I have a nut allergy. What should I know?

I can't find an ingredient list on one of your products, what do I do?

I have a concern about something else and want to know more

Nutrition and Ingredients

How quickly can I expect a response?

My tracking information says "canceled by sender"Updated a year ago